Farm Business Software. Systems Integration that works.
Support: support@fbssystems.com
Packages: Basic, Priority, VIP, Corporate and Payroll
Other Items: Pay per minute and Training & Consulting
Q&A: Commonly asked questions and answers about our software
Basic Support
Best value for single-product users
Toll-free support line
- Covers all FBS modules except e.CLIPSE, Farm Trust Manager, network software
- Call accepted between 9 a.m.-4 p.m. CST, Monday - Friday
- Call-back within 16 business hours
- Appointments can be made 8 business hours in advance)
(subject to availability
- Help on FBS SERVware operating procedures only
- $1.50 per minute charge / $15.00 minimum per incident
- $.25 per minute discount for credit card
- No charge if call is less than five minutes
- No charge for calls within 60 days of purchase of new program
- No charge for calls within 30 days of delivery of upgrade
- $1.00 per page to send/receive FAX
- $199.00 annual subscription fee includes one product upgrade
(Due July 1 each year)
- 25% discount for 3 or more upgrades
- Version upgrade CDs are shipped in December of each year
- Mid-version updates can be downloaded from the FBS website
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Priority Support
Best value for multi-product users
- Covers all FBS modules except e.CLIPSE, Farm Trust Manager, network software
- Call back within 8 business hours
- Unlimited toll-free phone service for single contact
- Nighttime support 7 a.m.-10 p.m. CST, week nights November - March
- Saturday service 8 a.m. -12 p.m. CST November - March
- Appointments can be made 2 business hours in advance
(subject to availability)
- Unlimited phone service
- $399.00 annual subscription fee
(Due July 1 each year)
- Upgrades at $149.00 per module
- 25% volume discount for 3 or more upgrades
- Version upgrade CDs are shipped in November of each year
- Mid-version updates can be downloaded from the FBS website
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VIP Support
Our top small business service
Includes all features of Priority Support, plus:
- Covers all FBS modules including e.CLIPSE, Farm Trust Manager, network software
- Web session desktop sharing (broadband Internet required)
- Two free hours of in-house data review/consulting
- $699.00 annual subscription fee (Due July 1 each year)
- Upgrades at $99.00 per module
- volume discount for 3 or more upgrades
- discount on training or consulting
- Upgrades are shipped in October of each year
- Version upgrade CDs are shipped in October of each year
- Mid-version updates can be downloaded from the FBS website
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Corporate Support
Comprehensive support for your corporate team
Includes all features of VIP Support, plus:
- FBS module support for up to 3 company contacts
- Four hours of custom program modifications ($600.00 value)
- Membership in the FBS Advisory Council
- Free registration at the annual FBS User Conference in August
- $1299.00 annual subscription fee (Due July 1 each year)
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Payroll Support
Provided through Red Wing Silver Customer Care Membership
- Unlimited, toll-free access with guaranteed one hour response time
- Includes upgrade to CenterPoint Payroll and service pack downloads
- Includes tax tables and Federal tax forms
- Does not include training
- $524.00 annual subscription fee (Due July 1 each year)
- $25.00 / company for over 3 companies
- $45.00 for quarterly update CD (downloads are free)
Provided through FBS Technical Support
- Response time determined by FBS support plan
- $1.50 per minute charge / $25.00 minimum per incident
- Includes upgrade to CenterPoint Payroll and service pack downloads
- Includes tax tables and Federal tax forms
- $275.00 annual subscription fee (Due July 1 each year)
- $25.00 / company for over 3 companies
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No Support Plan
- $3.00 per minute—credit card only
- $25.00 minimum per call for prior version
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Training and Consulting
- Web sessions: $1.50 per minute or $90.00 per hour
- At FBS Office: $90.00 per hour, no minimum
- On-site: $90.00 per hour, $360.00 minimum plus travel expense
- Consulting: $125.00 per hour, $500.00 minimum
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