A. You are not doing anything incorrectly Patches are now controlled by file version numbers. The Check for Updates program updates any file with an equal or lower file version on your system. This ensures you are getting the most current version of the FBS files available.
Here's an example:
1. To manually check for updates go to Utilities>Check for Updates.
2. The program will check the FBS "cloud" and display the current and new versions of each module. In this example the Current Version (on the computer) for TaPrint1.exe and TaPrint2.exe is 11.43552.0 while the New Version (in the cloud) is 11.4.5712.0, therefore these files will be updated.
3. To prompt a reminder to check for updates enter a value for Check for updates every ____ days in the lower left-hand corner of the Check for Updates screen. (We recommend 7-30 days based on the your internet speed and software workload.) Note that FBS uses a "pull" approach to updates that you control rather than the unsolicited "push/nag" update notification method employed by many other software companies.
4. Before contacting FBS Support make sure you have downloaded the latest updates.
5. IMPORTANT: It's essential that you have installed the latest upgrade (Version 11.4 shipped in May and June) in order to download any updates.
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