SUPPORT PACKAGES

Farm Business Software. Systems Integration that works.

Support: [email protected]
Packages: Basic, Priority, VIP, Corporate and Payroll
Other Items: Pay per minute and Training & Consulting
Q&A: Commonly asked questions and answers about our software 

Basic Support

Best value for single-product users

Toll-free support linesupport 1

  • Covers all FBS modules except e.CLIPSE, Farm Trust Manager, network software
  • Call accepted between 9 a.m.-4 p.m. CST, Monday - Friday
  • Call-back within 16 business hours
  • Appointments can be made 8 business hours in advance)
    (subject to availability
  • Help on FBS SERVware operating procedures only
  • $1.50 per minute charge / $15.00 minimum per incident
  • $.25 per minute discount for credit card
  • No charge if call is less than five minutes
  • No charge for calls within 60 days of purchase of new program
  • No charge for calls within 30 days of delivery of upgrade
  • $1.00 per page to send/receive FAX
  • $199.00 annual subscription fee includes one product upgrade
    (Due July 1 each year)
  • 25% discount for 3 or more upgrades
  • Version upgrade CDs are shipped in December of each year
  • Mid-version updates can be downloaded from the FBS website

 

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Priority Support

Best value for multi-product users
  • Covers all FBS modules except e.CLIPSE, Farm Trust Manager, network software
  • Call back within 8 business hours
  • Unlimited toll-free phone service for single contact
  • Nighttime support 7 a.m.-10 p.m. CST, week nights November - March
  • Saturday service 8 a.m. -12 p.m. CST November - March
  • Appointments can be made 2 business hours in advance
    (subject to availability)
  • Unlimited phone service
  • $399.00 annual subscription fee
    (Due July 1 each year)
  • Upgrades at $149.00 per module
  • 25% volume discount for 3 or more upgrades
  • Version upgrade CDs are shipped in November of each year
  • Mid-version updates can be downloaded from the FBS website

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VIP Support

Our top small business service
Includes all features of Priority Support, plus:

  • Covers all FBS modules including e.CLIPSE, Farm Trust Manager, network software
  • Web session desktop sharing (broadband Internet required)
  • Two free hours of in-house data review/consulting
  • $699.00 annual subscription fee (Due July 1 each year)
  • Upgrades at $99.00 per module
  • Volume discount for 3 or more upgrades
  • Discount on training or consulting
  • Upgrades are shipped in October of each year
  • Version upgrade CDs are shipped in October of each year
  • Mid-version updates can be downloaded from the FBS website

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Corporate Support

Comprehensive support for your corporate team
Includes all features of VIP Support, plus:

  • FBS module support for up to 3 company contacts
  • Four hours of custom program modifications ($600.00 value)
  • Membership in the FBS Advisory Council
  • Free registration at the annual FBS User Conference in August
  • $1299.00 annual subscription fee (Due July 1 each year)

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Payroll Support

Payroll support is handled through Center Point Payroll. 

Fbs Technical Support will get you started and up and going,

then Center Point Payroll Support takes over.

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No Support Plan

  • $3.00 per minute—credit card only
  • $25.00 minimum per call for prior version

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Training and Consulting

  • Web sessions: $1.50 per minute or $90.00 per hour
  • At FBS Office: $90.00 per hour, no minimum
  • On-site: $105.00 per hour, $360.00 minimum plus travel expense
  • Consulting: $125.00 per hour, $500.00 minimum

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